- How is my order shipped?
Ans: Orders are shipped by courier.
- How long does a delivery take to reach customers?
Ans: We try to deliver our product within 7 days from the confirmation date of order. Due to some issues it can be take upto 15 days to deliver.
- Can I get the products from outside of Dhaka?
Ans: Yes you can. We deliver our products all over the Bangladesh.
For any other destinations, please email ingeniousbd.brand@gmail.com.
- What are your delivery charges?
Ans: It is ৳70. We deliver our product in a flat rate. So, It is same for all area.
- How do I track my orders?
Ans: You will receive an Order ID. You can get information by mailing us with your order ID.
- How do I start shopping online with INGENIOUS?
Ans: For step-by-step shopping instructions, please follow the progression below:
When you have found a Product on the Website that you would like to buy, please click on the button labelled "Add To Cart". This will add your Product to a virtual "Shopping Cart". You can change what’s in your virtual shopping cart at any time, click on the top right button showing "Cart". To remove a Product from your virtual shopping cart, click on the cross button by the product. To add more Products to your virtual shopping cart, click on the your desire page or products. To pay for the Products in your virtual shopping cart at any time, click the button labelled "Check Out". When you click the "Check Out" button, you will be asked to provide various information necessary to process your order and deliver the Product(s) to you. You can provide this information by filling in the fields requested on the screen. All highlighted fields must be completed. We respect your right to privacy and will only use any information you provide to us in accordance with our Privacy Policy.
To place an order, select your desire payment method and hit the "Place Order" button.
- How do I know if an item is in stock?
Ans: All items are in stock unless "Out of stock" is indicated. On receipt of your order if any items are unavailable , we will inform you by email and we will offer you a refund or alternative availability date where possible.
- Can I deliver to another address?
Ans: Yes, it is possible if the delivery address is different from your giving address.
- What is your cancellation policy?
Ans: You can cancel your order within 72 hour from your order by contacting us. Your order will not cancel if you ship your order to you.
- I would like to change my order. What should I do?
Ans: You can not modify your order such as you want to add some new product or cancel some product etc. after placing order. If you want to add or cancel your selected product after order you have to cancel your order and you need to place your order again.
- How do I know that my order has been successfully submitted?
Ans: You will receive an email acknowledgement containing the order reference number and details of your purchase. Your order will be only dispatched upon receipt of payment.
- How can I pay for my order?
Ans: We provide two payment method. 1. Payment on Bkash or Nagad. 2. Payment on delivery.
- How do I use a Coupon code?
Ans: To use a Coupon code, please follow these steps:
Place your orders.
Proceed to checkout.
Enter your Coupon Code at the box indicating "Coupon". Simply type or copy and paste (recommended) the promotional code in this text field.
Submit your order to see the final amount with your promotion discount applied.
- What is your return Policy?
Ans: Please see the Return Policy article here→Return & Refund Policy
- Do I need to subscribe to shop?
Ans: It is not mandatory to subscribe.
- What if there are missing or wrong items when I receive my order?
- Is there a minimum order value?
- What are your Terms & Conditions?
- What are the recommended browsers for this site?
Ans: You can access in this website from any browser.
- Is my personal information kept private?
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